Shipping Policy
At WoodenSoulUA, each order is carefully prepared and shipped from Poltava, Ukraine. Please review the information below regarding processing times, estimated delivery times, and customs charges.
Processing Time
Our products are prepared for shipment within 1–2 weeks after the order is placed.
Please note that processing time is separate from shipping time.
Estimated Delivery Times
Once your order has been shipped, estimated delivery times are:
- United States: 5–10 business days
- European Union: 5–10 business days
- United Kingdom: 5–10 business days
- Canada: 5–12 business days
- Australia: 7–14 business days
These delivery times are estimates and may vary depending on the shipping carrier and customs procedures.
Import Taxes and Duties
Import taxes and duties are included for orders shipped to the United States, Canada, the European Union, the United Kingdom, and Australia.
Customers in these regions will not need to pay additional customs charges upon delivery.
Delivery Delays
While we do our best to ensure your order arrives within the estimated delivery timeframe, occasional delays may occur due to customs procedures, carrier operations, or other circumstances outside our control.
Estimated delivery dates are not guaranteed.
Questions About Shipping
If you have any questions regarding your order or shipping, please contact us at: