Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or can reasonably be connected with you.

Depending on how you interact with our store, we may collect or process the following information:

Contact Information

This may include:

  • First and last name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and Transaction Information

This may include:

  • Products you order
  • Information connected with your purchase
  • Shipping and delivery information
  • Information you provide in connection with an order
  • Previous order information associated with your customer account

Custom Order Information

Because WoodenSoul UA creates made-to-order furniture, you may provide additional information necessary to prepare or customize your order, including:

  • Custom measurements
  • Product specifications
  • Color or customization preferences
  • Photographs you choose to send us
  • Messages, comments, or other instructions related to your order

Customer Account Information

If you create a customer account, we may process information associated with that account, including your contact details, order information, and account preferences.

Payment Information

Payments are processed through the payment options available at checkout.

Depending on the options available when you place your order, payment methods may include:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • PayPal
  • Visa

Payment information is processed by the relevant payment provider. WoodenSoul UA does not directly process your payment card information.

Website and Device Information

Our Shopify store uses cookies and similar technologies.

These technologies may collect technical information related to your use of the website, such as information about your browser, device, and interactions with the store.

Sources of Personal Information

We may receive personal information from the following sources:

Directly From You

For example, when you:

  • Place an order
  • Create a customer account
  • Contact us
  • Provide information for a custom order
  • Subscribe to marketing emails

Automatically Through Our Store

Certain technical information may be collected automatically when you visit or use the Shopify store, including through cookies and similar technologies.

From Service Providers

Information may also be processed through service providers necessary for operating the store, including Shopify, payment providers, and shipping or delivery providers.

How We Use Your Personal Information

We use personal information for purposes connected with operating our store and providing our services.

This may include:

Processing and Fulfilling Orders

We may use your information to:

  • Process your order
  • Prepare and customize your furniture
  • Confirm order details
  • Process payments through the relevant payment provider
  • Arrange shipping and delivery
  • Communicate with you about your purchase

Providing Customer Support

We may use your information to answer questions, respond to requests, discuss customizations, and provide support before, during, and after an order.

Managing Customer Accounts

If you create an account, we may use your information to provide and maintain account-related functionality and allow you to access information connected with your purchases.

Operating Our Online Store

We may process information necessary to operate and maintain the functionality of our Shopify store, including shopping cart, checkout, account, and website functionality.

Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address to send you information about WoodenSoul UA, including news, product updates, and promotional offers.

You can unsubscribe from marketing emails at any time using the unsubscribe option included in those messages.

Unsubscribing from marketing emails does not prevent us from sending non-promotional communications necessary for an order or customer account.

How We Share Personal Information

We do not sell customers' personal information.

We may share information with third parties only where necessary to operate the store or provide our services.

Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the ecommerce platform that allows us to operate the store, manage orders and customer accounts, and provide online shopping functionality.

Information you provide through the store may therefore be processed through Shopify.

Payment Providers

Information necessary to complete a payment may be processed by the payment provider used during checkout.

WoodenSoul UA does not directly process your payment card information.

Shipping and Delivery Providers

To deliver your order, we may provide shipping or delivery providers with information necessary to complete the delivery.

This may include:

  • Your name
  • Shipping address
  • Phone number
  • Other delivery information required for your order

The specific provider may vary depending on the destination and the order.

Cookies and Similar Technologies

Our Shopify store uses cookies and similar technologies.

They may be used to:

  • Enable essential website functionality
  • Maintain shopping cart functionality
  • Support customer account functionality
  • Remember certain preferences
  • Understand how visitors interact with the store

The specific cookies used may depend on the functionality provided by Shopify and the configuration of our store.

Customer Accounts

Customers may have the option to create an account on our store.

Information associated with a customer account may include contact details, shipping information, preferences, and information about previous orders.

We use this information to provide account functionality and facilitate interactions with the store.

Security and Retention of Personal Information

We take the handling of personal information seriously.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or where retention is required by applicable legal obligations.

The appropriate retention period may depend on the type of information, the purpose for which it is used, and whether it remains necessary in connection with an order, customer account, dispute, or applicable requirement.

We therefore do not apply one fixed retention period to every category of personal information.

International Processing

WoodenSoul UA operates from Ukraine and serves customers in the United States, the European Union, the United Kingdom, Canada, and other supported destinations.

Because our store operates internationally, personal information may be processed outside the country where you live when necessary to provide the service, including through Shopify, payment providers, and shipping or delivery providers.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request access to personal information we hold about you.

Right to Correction

You may have the right to ask us to correct inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of personal information we hold about you.

Certain information may need to be retained where continued retention is required for applicable legal or other legitimate reasons.

Right to Restrict or Object to Processing

Depending on where you live, you may have the right to ask us to restrict certain uses of your information or object to certain processing.

Right to Data Portability

In certain circumstances, you may have the right to request a copy of personal information you have provided to us in a portable format.

Withdrawal of Consent

Where we rely on your consent, including for marketing communications, you may withdraw that consent.

For marketing emails, you can also use the unsubscribe option included in the message.

To make a request regarding your personal information, please contact us using the contact information below.

We may need information from you to verify that a privacy request relates to your personal information before completing the request.

Children's Privacy

Our store and products are not specifically directed or marketed to children.

We do not knowingly operate the store for the purpose of collecting personal information from children.

Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:

WoodenSoul UA
Inna Deliia
Poltava, Ukraine
Email: woodensoulua@gmail.com

FOP Deliia Inna Viacheslavivna
Registration / Tax ID: 3403007542
Poltava, 36000, Ukraine
Email: woodensoulua@gmail.com